Effective from: 14 October 2026
This policy covers payments for Gems. It is part of our Terms of Service. Refunds for server plans are covered in the Terms of Service.
1. Ask before you buy
If you are under 18, get permission from the person who owns the card or payment account, such as a parent or guardian, before you buy Gems. Buying with a payment method without its owner's permission breaks our Terms of Service and can lead to the accounts involved being closed.
2. What you are buying
- Gems belong to the Minecraft account they were bought for. A gift goes straight to the player you chose.
- Gems can only be spent on products in experiences on Minefort. They do not expire, cannot be sent to another player, and cannot be changed back into money.
- Gems arrive within seconds of payment. Because of that, when you buy them you ask us to deliver them straight away, and you lose the right to cancel the purchase within 14 days that consumers in the European Union otherwise have.
3. When we refund
Purchases of Gems are final, except when:
- the charge was not authorized by the owner of the payment method;
- you were charged but the Gems never arrived;
- you were charged twice for the same pack;
- the law requires a refund.
Gems spent on products in an experience are not refunded. If a product does not do what it promised, report the experience in game with /report.
4. Reporting a charge you did not make
Contact us before you dispute the charge with your bank. Once a payment is disputed we can no longer refund it ourselves: the bank decides through its own process, which takes longer.
Email support@minefort.com with:
- the date and amount of each charge;
- the email address the receipt was sent to;
- the name on the card or payment account;
- the last four digits of the card, if it was a card;
- the Minecraft name the Gems went to, if you know it.
Never send us a full card number or a password. We look into every report, and refund eligible charges to the payment method that paid, usually within 5 to 10 business days.
5. What a refund or dispute does to the Gems
When a payment for Gems is refunded or disputed:
- all the Gems of that pack are taken back from the Minecraft account that received them, even if they were a gift or were already spent;
- the balance can go below zero, and while it does, no Gems can be spent on that account;
- products already bought with those Gems are not taken away.
Accounts involved in unauthorized charges or disputes made in bad faith can be suspended or closed.
6. Staying safe
- In game, only ever pay through the link Minefort gives you, on pay.minefort.com. Anyone else asking for money for Gems is a scam.
- Minefort staff never ask for your password or card details.
- Parents: keep cards and payment apps out of reach, or turn on the purchase approval your bank, Apple Pay or Google Pay offers.
7. Contact
Questions about a charge go to support@minefort.com.
For legal inquiries, notices, or communication, please contact: legal@minefort.com